Effective Date: 25 December 2018
This Privacy Policy explains how IT Service Nepal Pvt. Ltd. (“we”, “our”, “us”) collects, uses, and protects information about you, whether you are:
- A user of IT Service Nepal’s in-house products (websites, web apps, mobile apps, or software products), or
- A client/customer whose products or services are designed, developed, or maintained by IT Service Nepal.
By accessing or using our products or services, you agree to the collection and use of your information as described in this policy.
1. Information We Collect
1.1 Information Collected Automatically
We may automatically collect the following when you use our products or services:
- IP address
- Device type, operating system, and browser information
- App version and usage logs
- Date, time, and duration of access
- Pages, screens, or features used
- Approximate location (non-precise)
This helps us ensure security, improve services, and enhance your experience.
1.2 Information You Provide
We may collect personal or business information when you:
- Register an account
- Use our products or services
- Contact us for support or sales
- Make payments or subscriptions
Information may include:
- Name
- Email address
- Phone number
- Company details
- Billing and transaction information
Payment information is processed securely by third-party providers. We do not store credit/debit card or banking details.
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Authenticate and protect sessions
- Operate, maintain, and improve our products
- Process transactions and confirmations
- Analyze usage trends to improve your experience
- Communicate service updates, notices, and support
- Prevent fraud, misuse, or unauthorized access
3. Cookies & Tracking
We use cookies, mobile identifiers, and similar technologies to:
- Enable core functionality
- Remember your preferences
- Monitor performance and usage
- Improve your experience
You may disable cookies in your browser or device settings, but some features may not function properly.
4. Data Sharing & Disclosure
We do not sell, rent, or trade personal data.
We may use information collected in one IT Service Nepal product to operate, maintain, improve, and provide relevant updates or recommendations for other IT Service Nepal products.
We may share information:
- With trusted third-party service providers under confidentiality obligations
- When required by law or legal process
- To protect our rights, users, systems, or services
Third-party providers:
- Receive only the minimum data required
- Are bound by confidentiality obligations
- Cannot use your data for their own marketing or resale
We may also use aggregated, non-identifiable data for analytics and business insights.
Opt-out: You can opt out of marketing or cross-product messages anytime via account settings, email unsubscribe links, or by contacting [email protected].
5. Data Security
We take reasonable measures to protect your data. However, no system is completely secure, and you are responsible for keeping your login credentials confidential.
6. Third-Party Services
Some features may include links or integrations with third-party services. We are not responsible for their privacy practices or content.
7. Your Rights
You may:
- Request access, correction, or deletion of your data
- Request account deletion
Requests can be sent to [email protected].
8. App Store Compliance
Our applications comply with Google Play Store and Apple App Store policies:
- Data collection and usage are transparently disclosed
- Payments and subscriptions follow platform rules
- Refunds for in-app purchases are handled by the respective app stores
9. Updates to This Policy
We may update this Privacy Policy at any time. Continued use constitutes acceptance of the updated policy.
Last Update: 25 December 2018
10. Governing Law
This Privacy Policy is governed by the laws of Nepal.
11. Contact
IT Service Nepal Pvt. Ltd.
Website: https://itservicenepal.com
Email: [email protected]